Limited Warranty
Big Timber warrants to the original purchaser of the Product that, should there be any defects in the Product material or workmanship during the initial 12 months (one calendar year) from Client’s receipt of the Product, Big Timber will either repair or replace the covered defects.
After the initial 12-month period, manufacturer warranties shall apply per the manufacturer warranty terms. Visual imperfections outside the Product’s standard manufacturing and quality specification parameters including scratches, blemishes, or other imperfections, unless readily observable more than six (6) feet away, are not covered.
Client must notify Big Timber of any claim of defects in the material or workmanship within twelve (12) months after Client’s receipt of the Product. Such notice must be in writing, setting forth specifically the basis for the claim, and must include photographs of the defect(s). Failure to satisfy the requirements above shall constitute irrevocable acceptance of the Product. All warranty claim notices must be filled out via online form here.
This warranty provides the Client specific legal rights. (Client may also have other rights which may vary depending on state in which he or she resides). Failure to follow the Construction Manual (also known as Installation Guide) or any related instructions or drawings, or any abuse or misuse of the Product including unauthorized alterations, shall immediately void this Limited Warranty. Big Timber is not responsible for damage caused by the location of the Product on or over inappropriate soils or terrain, where manufacturer warranties are excluded or do not apply, or by the use of improper replacement parts.
Big Timber is not liable and expressly disclaims all liability for damages due to misuse, using the Product for other than what’s specified in the Order or what’s allowed by applicable codes, neglect, improper maintenance or adjustments, and normal wear and tear of the Product. Big Timber also is not liable for damages related to use of an un-permitted unit when a permit is required. Big Timber reserves the right to change and/or improve the design and/or specifications of the Product without notice or obligation to modify previously produced units. No installation or other instructions, advice, Product information, or marketing materials, whether oral or written, obtained by Client at any time from Big Timber or any vendor or retailer of Big Timber Product shall create any Big Timber express warranty not expressly stated in this Section.
Big Timber is not responsible for corrosion on any metal components (e.g. metal roof, drip edge, metal trim, door hardware, etc.) if Product is installed closer than 1,100 yards (5/8 mile) to any body of salt water.
BIG TIMBER MAKES NO EXPRESS WARRANTIES EXCEPT AS STATED IN THIS SECTION. ANY AND ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL TERMINATE THREE HUNDRED SIXTY-FIVE (365) DAYS FROM CLIENT’S RECEIPT OF THE PRODUCT. (SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO CLIENT.)
CONTACT INFORMATION:
Phone: 888.268.4981
Email: support@bigtimberstructures.com
Hours: Mon. - Fri. 9:30 AM - 5:00 PM CT