Before purchasing we encourage you to schedule a project consultation to go over this process and discuss the installation, permitting, foundation and other site work requirements for your particular location.

Call 888-268-4981 or Email support@bigtimberstructures.com

Monday - Friday 9:30 AM - 5:00 PM CT

Any construction project is complex and subject to many variables. To ensure you will have the best experience, we have developed the following process.

Before Ordering:

1. Browse the Big Timber Costco Next site and schedule a project consultation at support@bigtimberstructures.com
2. Check into any permit requirements. Member is advised to check with their local building department before ordering to determine zoning and required permits. Permitting the Big Timber structure and compliance with all applicable local building codes is the responsibility of the member. Additional charges will apply for permitted installations. Big Timber offers a building permit plan set for purchase. Homeowners Association (HOA) approvals for the project also are the responsibility of the member.
   

Ordering:

1. After your project consultation, when you are ready to place your order, add your Big Timber structure to the cart and begin the Checkout process.
2. Enter in your information for billing and shipping and place your order. You will then receive an order confirmation. 
3. You have 2 business days from when you place your order to cancel your order.  Beyond the 2 business day timeframe, orders cannot be cancelled and full refunds cannot be given.

After Payment:

1. Once payment is made, Big Timber will contact member within 1-2 business day to discuss the project.
2. After purchasing, you are required to provide photos of the build location and site access to ensure the building will be placed out of setbacks or easements.
3. You will need to provide information regarding site conditions. Site level to within 6” across the footprint of the building. Access to electricity within 150 feet and 3 feet of clearance around the structure are required for proper installation.
4. Production/shipping dates are advised after confirmation of site conditions and permit needs. Un-permitted units typically ship 3-6 weeks after payment. Installation is typically 6-8 weeks after payment coordinated with the local installer’s schedule. Permitted projects have a longer timeline.

Shipping and Installation:

1. One week prior to ship date, Big Timber will email you regarding upcoming installation and what to expect during the install.
2. Build will typically take 1-2 days. Larger units may take additional time.

After Installation:

1. At end of the build, installer coordinates a walkthrough for sign-off on our certificate of completion.

Additional notes:

• Big Timber structures are only designed to be installed on an existing concrete foundation or footers suitable to support your structure. Please contact Big Timber for minimum slab requirements prior to installation.
• All dimensions are approximate.
• You are responsible for all permits and/or HOA approvals that may be required.
• Minimum of 3’ feet of construction clearance around the structure from other structures (fences, trees) required for proper installation.
• Delivery is also subject to suitable access. The installer reserves the right to refuse delivery/installation. If the site does not provide a safe work environment, your purchase will be refunded.